Welcome to Brown Butter Bakery (“we,” “us,” “our”). These Terms & Conditions govern your use of our website brownbutter.co.za, as well as any purchases made online or in-store. By accessing our website or purchasing from us, you agree to these terms.
1. General
1.1 This website is owned and operated by Brown Butter Bakery.
1.2 These Terms & Conditions apply to all visitors, customers, and users of brownbutter.co.za.
1.3 We reserve the right to update or change these terms at any time. Continued use of our site constitutes acceptance of the updated terms.
2. Products & Availability
2.1 All products displayed on our website are subject to availability.
2.2 We make every effort to accurately describe and display our products; however, slight variations in appearance may occur.
2.3 Prices are subject to change without prior notice.
3. Orders & Payment
3.1 Orders are only confirmed once payment is received in full.
3.2 We accept payments via secure third-party payment providers. We do not store your card details.
3.3 By placing an order, you confirm that all details provided are true and accurate.
4. Collection & Delivery
4.1 Orders can be collected in-store or delivered where available.
4.2 Delivery fees and timelines will be provided at checkout.
4.3 We are not responsible for delays caused by couriers or events outside our control.
5. Refunds & Cancellations
5.1 Due to the perishable nature of our products, we do not offer refunds or returns once items have been collected or delivered, unless there is a defect.
5.2 If you are dissatisfied with your order, please contact us within 24 hours so we can address the issue.
5.3 Cancellations must be made at least [insert number] hours before the scheduled collection/delivery time to qualify for a refund.
6. Allergens & Dietary Information
6.1 While we take care in preparing our products, all items are made in a kitchen that handles wheat, dairy, nuts, soy, and other allergens.
6.2 It is the customer’s responsibility to check ingredient and allergen information before purchasing.
7. Intellectual Property
7.1 All content on brownbutter.co.za—including logos, text, photos, and recipes—remains the property of Brown Butter Bakery.
7.2 No content may be reproduced, distributed, or used for commercial purposes without our written consent.
8. Privacy & Data Protection
8.1 We respect your privacy and handle your personal data in line with our Privacy Policy and the Protection of Personal Information Act (POPIA).
8.2 By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.
9. Limitation of Liability
9.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9.2 Our maximum liability is limited to the purchase price of the product in question.
10. Governing Law
10.1 These Terms & Conditions are governed by the laws of the Republic of South Africa.
10.2 Any disputes will be resolved in the competent courts of South Africa.
11. Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us:
Brown Butter Bakery
hello@brownbutter.co.za
076 045 9486
https://brownbutter.co.za